During synchronization, e-mails can now be assigned directly to an account via Outlook category.

To do this, the e-mail must be assigned a category in Outlook prior to synchronization. This category must have the external ID of a customer in C4C as its name.

If the e-mail is then synchronized via drop-in, maiConnect searches for a customer with this external ID in the C4C. If the customer is found, the e-mail is synchronized and assigned to this customer. If no customer with the ID is found, maiConnect synchronizes the e-mail as before and assigns it to a contact person – based on the e-mail address of the sender (inbound) or recipient (inbound).

Please note: This feature only works for the e-mail synchronization – not for the synchronization of opportunities, leads, service tickets & quotes.

With this release, the synchronization of e-mails has been adapted so that synchronized e-mails are now also displayed in the e-mail viewer of the C4C provided by SAP.

Inline attachments are synchronized as file attachments and are available via the “Attachments” tab.

Some other minor bugs have been fixed and improvements introduced to increase the stability and performance of maiConnect.